Sunday, September 10, 2017

How To Download All Your Pictures From Smileflingr

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My family and I went to Space Camp recently, and there as at other attractions in the area they have professional photographers snapping pho...
Monday, September 2, 2013

Service Cloud Basics: Web To Case

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People often ask me about Web To Case -- how it's used, what it can do, and its limitations.  I thought I'd take a moment today to d...
Monday, August 26, 2013

Service Cloud Basics: Auto-Response Rules

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Every now and then I like to use this blog to take our readers back to basics and visit parts of the Salesforce.com application that they ma...
Monday, August 19, 2013

The Contention-Proof Case Accept Button

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The case accept button is a handy thing.  It shows up on queue views to allow members of that queue to mass-accept cases (actually, in the A...
Monday, August 12, 2013

How To Turn Off The Interaction Log In The Service Cloud Console

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Today I needed to turn off the Interaction Log in the Service Cloud Console.  It was remarkably hard to figure out how to do so!  As such I ...
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Monday, August 5, 2013

Reporting On Percentage Of Cases By Origin

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The original version of this blog post comes courtesy of guest blogger and all-around Salesforce.com guru Jay Thayer (I've since modifi...
Monday, July 29, 2013

Allowing Customer Portal Users To Edit Their Own Contact Information

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Customer Portal users have the ability to edit some information about themselves via the My Profile page.  That page allows them to edit the...